Saturday, August 27, 2011
Wk 4 Reading
The reading his was insightful is a few different ways. In chapter 9, Ben Zander describes the story where he went to meet the cellist to ask him to play to ask him to play in the concert. The cellist agreed because Zander went in person to ask therefore avoiding the secretary who claimed the cellist was too busy. Though technology has changed the way we interact with each other, I think it is still important to do things in person.
As part of my job as the yearbook adviser, I am responsible for organizing and planning picture day for the entire school. I work closely with the school photographer to organize the event. We have to manage where, how, and when to get 3,600 students through five picture lines. A time saving measure is the use of preprinted sit cards. The sit cards are given to the teachers to pass out to students. Students take the card to the photographer who scans that card and takes the photos. This makes the lines move quickly since it only takes seconds to take the photograph and identify the person. In order to get the cards printed, I am required to submit a listing of all students in the school by name, grade, teacher, period, and student id. In past years, I have had the list within an hour after the request is made. However this year, the district has changed the major computer database for storing student information. The new system has numerous possibilities but no one on campus is comfortable with the new system yet. I sent my customary email asking for the list to the attendance secretaries. After two days, I still had not had a response. The photographer had been contacting me for the list so my stress level was soaring. I decided to go down and discuss the list in person. I spent a few minutes discussing the situation with those in the office. Those were the most important moments. I came away from the conversation with a plan and a solid understanding of the situation. It turns out that no one knew how to make a list using the new system and the office had been swamped with students entering and withdrawing. I explained why I needed the information and explained what I did with it. I felt that we had come together to solve a problem. Taking the time to discuss the situation in person made it possible to see beyond the words written in an email. So much of communication is body language and voice inflection, in which both get lost through an email message. I got the list two days later. Right after the list was sent to my email, I got a call from the one of the secretaries asking if the list was what I needed. I had the opportunity to thank her and tell her how much I appreciate her work. I think it sounds better when spoken versus typed.
I feel that most communication should still be done in person. Though it may take more time, I think this is important for problem solving and working together as a team.
Photo by Sheri Brinkerhoff
1 comments:
Sheri, I really appreciate the point in your post about being face to face especially in problem solving situations. In a work situation it is all too easy to become isolated in our personal work zones when we have a computer to interface with the world. But, it is really necessary to have a personal contact as well, making phone calls and meeting people too.
I can't tell you how often the kind of thing has happened to me too, where a meeting or a real voice call cut thru the buzz and the needs met more quickly. that is not to say however, that like your post too, when technology is set up and working, it saves a lot of time i.e. - getting your list within an hour instead of 4 days and a meeting! But tech systems takes time an real relationships to build and no matter what a system cannot replace persons relating in real time.
On that note too, personally, I can't count how many times I have had to extract the foot in my mouth because I used email to resolve a personal problem with a friend. Those nuances of body language and voice just don't translate, no matter how many emoticons we use! ; O